State Farm® Insurance Agent Tom Breitenbach
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Julie Cassada
January 14, 2026
5
out of
5
rating by Julie Cassada
"New vehicle purchase and changes to current coverage. Always great customer service, friendly and efficient."
We responded:
"Hello Julie, We are grateful and appreciate the time you took to leave your review. We appreciate your recognition and will do our best to keep up the great work! We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Hope you visit us again soon!"
Michelle Jones
January 14, 2026
5
out of
5
rating by Michelle Jones
"Working with Kelly from State Farm and then Ruthie from the claims department made my experience one of ease and comfort. I would highly recommend State Farm because of these two ladies."
We responded:
"Michelle, We appreciate the time you took to give us such a great rating! We're thrilled that you had a great experience at our location. We're glad you had a great experience and we look forward to continuing to exceed your expectations! We look forward to seeing you again soon."
SALON VICHÉ
January 12, 2026
5
out of
5
rating by SALON VICHÉ
"We absolutely love Kelly at State Farm! She takes care of all of our business insurance needs and makes the entire process easy, clear, and stress-free. Anytime we have a question, need to update coverage, or just want reassurance that we’re protected, Kelly is right there with knowledge, patience, and kindness. Running a business comes with enough stress, and having someone you trust handling your insurance makes a huge difference. Kelly truly cares about her clients and goes above and beyond to make sure everything is done right. We’re so grateful to have her on our side and highly recommend her to anyone looking for reliable, honest, and exceptional service."
We responded:
"Hey SALON, Thank you for taking the time to share your experience. We appreciate your recognition and will do our best to keep up the great work! We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. We're here for you anytime!"
Dani Dokey
January 6, 2026
5
out of
5
rating by Dani Dokey
"Always very responsive to any questions I have. Been using them for years for our home and auto and have never had any issues."
We responded:
"Dani, Thanks for choosing us and leaving such a great review! We are happy to read that our team has been able to provide exceptional service for you. Please reach out to us with any additional questions or comments! See you next time!"
John
December 31, 2025
5
out of
5
rating by John
"This agency is one of the best as they care about their customers with the honesty, the followups and return phone calls. Kelly did an outstanding job keeping track of things for us and making sure we have the correct coverage."
We responded:
"Hey John, We are grateful and appreciate the time you took to leave your review. We appreciate your recognition and will do our best to keep up the great work! We're always happy to assist so don't hesitate to reach out to us if you need anything. Please let us know what we can do for you in the future."
Jack Peterman
December 30, 2025
5
out of
5
rating by Jack Peterman
"Kelly has been a huge help! She has answered and explained anything we needed especially with us finding the right insurance for our family"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Michelle Campbell
December 29, 2025
5
out of
5
rating by Michelle Campbell
"Kelly has always gone above and beyond for anything we have needed! I would recommend them to anyone!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Phil Goff
December 19, 2025
5
out of
5
rating by Phil Goff
"I have tried other insurance companies. Non were this helpful and pleasant!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Becky Herington
December 18, 2025
5
out of
5
rating by Becky Herington
"Great customer service!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Tiffany Nolan
December 15, 2025
5
out of
5
rating by Tiffany Nolan
"Have had the same insurance since I have been driving, same office, same great staff and some new ones too."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
David Knaebe
December 11, 2025
5
out of
5
rating by David Knaebe
"My wife and I have been State Farm customers for 36 years through multiple moves in various states. When we moved back to Kalamazoo 16 months ago we found the Breitenbach office for State Farm. Deanna, the office manager has helped us with our insurance needs since being back here. Our needs have changed quite a bit in the past few months and she has never batted an eye. Both she and Kelly have helped us to save money with various programs they offer through multiple policy package discounts. It is so nice to be recognized whenever I call with a question or a policy change. I would highly recommend this State Farm office to anyone looking for honest and friendly service."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Megan Thomas
December 11, 2025
5
out of
5
rating by Megan Thomas
"Always a pleasure chatting with them. They are fast and efficient. Easy to work with!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Bek Slater
December 11, 2025
5
out of
5
rating by Bek Slater
"Have had SF for years and they have always taken care of us!! Thank you guys for being so awesome!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Charles Psyenss (Psyenss)
December 10, 2025
5
out of
5
rating by Charles Psyenss (Psyenss)
"Everyone I've spoken to has been friendly and professional as well as helpful with making sure I have the best deals possible for my needs and a few I hadn't thought of."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
jon colvin
December 9, 2025
5
out of
5
rating by jon colvin
"Great insurance company.Great people that work there , especially deanna"
We responded:
"Thank you for taking the time to submit your review, we appreciate your business."
amy S
December 9, 2025
5
out of
5
rating by amy S
"State farm has always been there for me. Deanna goes above and beyond. So thankful to have such a caring crew at the office any time I call. I highly recommend Tom Breitenbachs office!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Kayla Kling
December 8, 2025
5
out of
5
rating by Kayla Kling
"The whole team at State Farm is fantastic. The customer service and friendly staff are top notch!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Lisa Heitman
December 8, 2025
5
out of
5
rating by Lisa Heitman
"They always ensure we are getting the best discounts we are eligible for. Their customer service is outstanding."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
joeduse
December 8, 2025
5
out of
5
rating by joeduse
"I've always liked having a local agent to address my concerns and questions. The representatives are always helpful."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Chris Brockman
December 8, 2025
5
out of
5
rating by Chris Brockman
"I’ve insured through Tom’s agency for over 20 years now. I always get instant help with a phone call, with friendly, personalized service. They try to explore all options to keep your premiums down, which is especially helpful with two teenage drivers in the house."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Lisa Rodeheaver
December 8, 2025
5
out of
5
rating by Lisa Rodeheaver
"Great insurance no problems."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Aydin
December 8, 2025
5
out of
5
rating by Aydin
"Staff very helpful and kind"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Will May
December 8, 2025
5
out of
5
rating by Will May
"Was fast and very gracious when I took a minute to get back with them but overall very great services 10 out of 10 will highly recommend"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Jennifer Miller
December 6, 2025
5
out of
5
rating by Jennifer Miller
"Friendly staff and reasonable prices. Very easy to work with and communicates important information."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
James Messer
December 5, 2025
5
out of
5
rating by James Messer
"Very good customer service. Every issue I have ever had was taken care of right away. Very professional!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."